Comprehensive Data

Support Staff, Improve Processes, Lower Costs

Rapidly report patient requests and response times to help increase satisfaction levels and improve operational efficiencies. Granular reporting capability and analysis support increased safety and satisfaction numbers as well as help to achieve industry benchmarks. More than 300 template and ad hoc reports are available to help ensure hospital targets are achieved and areas for improvement are identified. Sample reports include:

  • The time it takes to answer a call
  • The time it takes to dispatch a call
  • The time it takes for a caregiver to complete a request
  • Number of requests by bed, unit, department, floor or zone
  • Type of patient requests
Global Reporting
  • Assignments
  • Activities
  • Responses
  • Resources
Patient Call Reporting
  • Customer Service Representative
  • Total Calls
  • Answer to Dispatch
  • Requests by Unit
  • Type of Requests
Departmental Reporting
  • Lab
  • Pharmacy
  • Respiratory
  • Dietary
  • Transportation
  • Facility
  • Housekeeping
  • Courier
Organizational Reporting
  • Capacity
  • Process Analysis
  • Performance / Benchmark
  • Regulatory Standards
  • Government Compliance