Patient-Centered Communications
Immediately notify the right person, ensure swift action, document activites
Through the Patient Response Center, all patient-related requests are assigned to the appropriate caregiver when the call is placed. Non-nursing calls are dispatched to dietary or housekeeping, while all patient-related calls are instantly routed to nursing staff. Due to fewer distractions, nurses respond to clinical patient requests more quickly, which increases patient satisfaction and improves the quality of patient care. And since tasks are assigned and escalated based on hospital-defined roles and response times, no task is overlooked.
At Aionex client hospitals, an average of 46% of patient calls actually involve nursing-related tasks. By eliminating 54% of calls from an already busy day, nurses are able to focus on their specialty — patient care.
- Nursing-Related (Need Pain Medicine, Bathroom Assistance)
- Other (Housekeeping, Room Temperature, Food Request)