Transfer & Diversion

Timely transfers for better outcomes

Aionex Transfer Services manages all patient referral requests from physicians, medical offices and other hospitals.

A single call facilitates consultation between physicians and documents the patient’s clinical information. When the transfer is accepted, a bed reservation request is automatically created and submitted to the Bed Board. Reporting tools deliver instant access to revenue-related key metrics, such as top referring physicians, denial reasons and payer mix. Easy-to-use yet comprehensive screens enable supervisors to coordinate inbound and outbound patient requests.

By coordinating requests, Transfer Services makes it easy to increase the total number of referrals, providing ROI opportunities that help generate revenue, expand market presence and increase patient satisfaction.

Diversion Services provides a fast, effective way to document any diversion event – when it started, why, how long it lasted, and who was notified internally and externally, such as ambulance companies. The tool documents, tracks and communicates any organizational areas on diversion, and coordinates post-discharge care to help avoid readmissions and support quality improvement.

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Case Study: Marshall Medical Centers

Aionex centralizes patient call management at two hospitals to improve operational efficiencies, and increase patient and staff satisfaction.

Case Study: Southwest General Hospital

Southwest General selected Aionex FOCUS Bed Capacity and Throughput, a suite of tools that ensures timely and appropriate task management.