Patient Satisfaction

Efficiencies that drive quality care

The patient experience is central to healthcare reform and a key measure of value-based purchasing incentives. Hospital leaders need to find new ways of doing business that both enhance patient satisfaction and drive costs down.

A patient’s satisfaction goes beyond a doctor’s technical expertise or health outcomes. Patients rate hospitals and staff across several dimensions, including ease of communication with nurses and physicians, staff responsiveness, pain management, medication information, hospital environment (cleanliness, comfort, quietness) and post-discharge care management.

Aionex has the tools to help hospitals optimize and coordinate resources for improved service. Our platform enables a greater number of patients to be seen and treated sooner, thereby increasing patient satisfaction. Smooth workflows allow physicians to spend more time with patients, giving them the attention they deserve.  Aionex tracks staff movements, expedites referrals, maximizes bed capacity and drives appropriate handling of every patient-related task to make a positive impact on throughput and patient satisfaction. Our centralized patient response center, together with automated notifications and alerts, leads to greater responsiveness and direct communication between patients, caregivers and other hospital staff for an overall better experience.

At Aionex, we concentrate exclusively on streamlining healthcare delivery across the enterprise and beyond to produce measurable benefits for all stakeholders.

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Spotlight

Case Study: Marshall Medical Centers

Aionex centralizes patient call management at two hospitals to improve operational efficiencies, and increase patient and staff satisfaction.

Case Study: Southwest General Hospital

Southwest General selected Aionex FOCUS Bed Capacity and Throughput, a suite of tools that ensures timely and appropriate task management.