The Health of a Hospital
A hospital administrator’s job is to take the pulse of every system under his or her management to find the broken parts and fix them. A magnifying glass must be placed on the weak parts, and work must be done to make them stronger. As arduous as it is to face the shortfalls found within all hospitals, it must be done to improve patient satisfaction, which translates to positive patient outcomes.
Examine Your Grade
Examining a hospital’s third-party “health grade” can be as intimidating as getting the results back from a physical; the consequences can be life-changing for patients — job-changing for hospital administrators if the results are consistently substandard.
Patients deserve hospitals that earn an "A" for every level of service. Sadly, an "A” or even a “B” are hard to find within patient surveys across America. Too many patient reviews include dreadful stories about unnecessary infections, bed sores, and wrong medications delivered. A great percentage of bad reports can be resolved with an easy and inexpensive remedy: better communication.
Many patients complain about doctors speaking down to them; nurses ignoring simple requests; medical staff treating patients as if they were numbers. As evidence to the lack of empathy patients are reporting within hospital reviews, a news release by Penn Medicine News points out that one of the main complaints patients share revolves around a lack of communication.
“ . . . researchers found that the word most associated with negative reviews, including those rated at one-star, was the word “told,” which appeared within almost 20 percent of the posts.” Patients are not “told” what to expect physically, mentally, monetarily. Read the full article here.
We are at our most vulnerable moments when faced with illness.
Imagine yourself in a hospital bed, or with a loved one in that position, as all of us can. What we all want at such crucial times in our lives is sincere and caring communication, because that is where medical services should start — and end. Without optimum delivery of information, hospitals fail before they begin.
Life-Saving Task #1: Communicate.
The key to providing great Nurse Call communication systems is to make delivery so easy that those using it forget it’s there. Medical staff may become careless with communication skills due to stress — physical and mental taxation. Relieving that stress can start with a great Nurse Call System that anticipates patients’ needs and serves them as immediately as possible. Aionex Nurse Call Systems can improve service efficiency in every area of your hospital:
Central and local call systems that can work together, or separately
Tracking and reporting medical events to improve future service
Sending the right person at the right time for the right task
Surgical arena communications
Bed Throughput
Follow-up patient visits and discharge tasks
Custom communication solutions for difficult problems
Aionex helps remove every-day, busy-work burdens from medical professionals so they can concentrate on the reason they got into medicine in the first place: to care for and serve people.
Face the Hospital Health-Grade Test
Take a look at three of the top hospital/medical services “health grade” entities online. Be brave. Find out what patients think of your hospital. Then seriously consider accomplishing more for your patients and improving patient satisfaction with a simple solution: Great Communication with Aionex Nurse Call Systems.
Has your hospital made the grade you want? Or the one you deserve?
If your hospital grade is at a “C” or below, it’s time to focus on what’s truly valuable, so that we all have value. Aionex can help by providing workflow and efficiency tools that are reliable, because reliable people are dedicated to the working systems. We care about the people that need the systems: doctors, nurses, administrators, and most importantly, your patients.
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Make the Grade
Contact us for more information,
or to schedule an in-person tour of Aionex working systems.
We’re big enough to work with any medical facility,
and small enough to communicate with each of our clients on a personal level.
615.851.4477
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